Returns & Exchanges
At PJW Electrics, we stand behind the quality of our home electrical goods and offer a 30-day return window for items in their original packaging. Whether you have changed your mind or received a faulty product, our team is dedicated to ensuring a smooth and efficient resolution.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Carefully pack the items in their original manufacturing boxes, ensuring all manuals, cables, and accessories are included to qualify for a full refund.
Ship the Product
Affix the provided prepaid shipping label to the outside of your parcel and drop it off at any authorized courier location or schedule a home collection.
Inspection and Refund
Once our technicians verify the condition of the returned electrical goods, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing